Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Grantham | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Grantham is a GPhC-registered online pharmacy weight loss clinic serving patients in Grantham, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary to provide safe pharmacy services
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

We collect this data when you complete our online consultation form, place an order, or contact us directly.

2. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments through our pharmacist-led consultation process
• Dispense and arrange delivery of approved medications (delivered within 1 working day once approved by our pharmacist)
• Maintain accurate clinical and dispensing records as required by pharmacy law
• Communicate with you regarding your orders, treatment, or follow-up care
• Comply with our legal and regulatory obligations as a GPhC-registered pharmacy
• Improve our services and website experience

Your health data is classified as special category data and is processed only where necessary for the provision of healthcare and with your explicit consent.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: For marketing communications and non-essential data use
• Contract: To fulfil your order and deliver services you have requested
• Legal obligation: To comply with GPhC regulations, NHS requirements, and applicable UK law
• Vital interests and healthcare provision: For processing special category health data in connection with your care

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us monitor site performance and improve user experience
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare providers: With your GP or other clinicians if required for your safety or continuity of care
• Delivery partners: Limited personal details shared with our courier service solely to facilitate medication delivery
• Payment processors: Secure payment providers who handle transactions on our behalf
• Regulatory bodies: Where required by law, including the GPhC, MHRA, or other authorities
• IT and platform providers: Trusted service providers who support our online systems, bound by strict data processing agreements

All third parties we engage with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with UK pharmacy and healthcare regulations. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for financial and legal compliance purposes.

7. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high security standards appropriate for a regulated healthcare provider.

8. Contact Us

If you have any questions about this privacy policy, wish to access, correct, or delete your data, or have any concerns about how we handle your information, please contact us:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours. If you are dissatisfied with our response, you have the right to raise your concern with the relevant data protection authority in the United Kingdom.